Delivery area

• Products on this site can be shipped to most countries. However, it should be noted that the weather in Iceland is complex and the shipping time is slow, and we need to charge at least 80 euros for shipping. If the shipping address is in Iceland, you need to contact us first by email: [email protected]. Due to the current sad events, we are unable to ship to Ukraine. We apologize for any inconvenience caused and thank you for your understanding.

Free Shipping Policy

• We will ship to most countries (except Iceland) free of charge if the order value exceeds 45 EUR.Due to the current saddening events, we are unable to ship to Ukrainian. We apologize for any inconvenience and thank you for your understanding.
• If the shipping address is in Iceland, we need to charge at least 80 EUR for shipping.
• If you still have questions or need to ship to other countries, please contact us for inquiries: [email protected].
• We also offer international express shipping for an additional fee if you want fast delivery. Please contact us at [email protected] if you need it.

The shipping process (in working days) is as follows:

• Delivery times = Process time (order preparation) + Shipping time
• Order preparation

  Once your order information received, we will process the order:

  1. Check the stock.
  2. Confirm whether the item in your order needs to be customized.
  3. Check your shipping address.
  4. Reconfirm whether the item in your order is eligible for our Shipping Policy.
  5. If everything is ready, your order will be shipped from our warehouse.
• It can take 2-10 working days for the order preparation.Some customized lamps will need more preparing time. After we ship your order, we will send you a detailed shipping information email, including the tracking number and query website.
• Please make sure you provide a detailed shipping address (Street Number is necessary). Otherwise, our customer service team will inform you of it. This will may delay shipment.
• Once your order shipped, we will send you an e-mail containing a tracking number and query website.

After the customer pays the faster shipping fee (including Hong Kong EMS, Fast Shipping, fedex and other fast shipping methods), if it has been shipped. Shipping costs are non-refundable.

Shipping Methods:

Fastest Shipping (DHL or DPD):

• Carrier: DHL
• Cost：10/20/25€ Per Piece:Most products are 10 EUR/piece. Some products are oversized and charged 20/25 EUR/piece.
• Process Time：1-2 Days
• Shipping Time:

1. 3-7 Days (Germany,Switzerland and the Czech Republic)
2. 3-7 Days (France, Netherlands, Belgium, Poland, Italy, Sweden，Austria, Spain)
3. 6-10 days (Other EU countries/Iceland)

• Corresponding products: Specified products (For details, please refer to SKU information of each product page)
• Note: Tariff-free
• Please note that Fast Shipping does not apply to non-EU countries such as the UK and Switzerland, and countries outside the Europe

Free Shipping:

• Carrier: EMS
• Cost: Free
• Process Time: 1-2 Weeks
• Shipping Time:

1. 2-5 Weeks: Most of the countries in Europe (such as Germany, France, the UK, Nertherlands, Belgium, Poland, Italy, Sweden). Other non-European countries (such as USA, Canada, Japan, Australia) - Max side length of the parcel < 60 cm
2. 3-6 Weeks: Most of the countries in Europe (such as Germany, France, the UK, Nertherlands, Belgium, Poland, Italy, Sweden). Other non-European countries (such as USA, Canada, Japan, Australia) - Max side length the parcel  > 60 cm
3. 5-8 Weeks: Slovenia, the Czech Republic, Slovakia, Iceland… Other non-European countries - All products
4. Note: Flexible delivery times. (Depending on flight information for the order time)

Hong Kong EMS:

• Cost: 35€ per piece
• Process Time: 1-2 Weeks
• Shipping Time: 1-2 Weeks (Most countries)
• Corresponding Products:  All products
• Note: More stable delivery times. Tariff-free

Expedited Express for small pieces :

• Cost: Free
• Process Time:  1 Week
• Shipping Time: 7-14 days (Most countries)
• Corresponding Products: Reserved for products with a small size such as Bellhop table lamp, Zafferano Poldina pro table lamp, Digit LED Reading light…

2097 Fast Shipping:

• Carrier: UPS
• Cost:  Free
• Process Time:  1 Week
• Shipping Time: 5-12 days (Most countries)
• Corresponding Products: Reserved for 2097 chandelier

Faster Shipping:

• Carrier: FedEx/DHL/UPS
• Cost: 100€ per piece at least
• Process Time: 1 Week
• Shipping Time: 7-12 days (Most countries)
• For a faster shipping, please contact the customer service team.

Please note:The above information is for reference only.For the same country, the shipping time varies from region to region. We are constantly improving our service, and we will try our best to find more and better carriers to work with.

Delivery time

• The delivery time we mentioned is only an estimate and mainly depends on the shipping time.
• And the stock levels are indicated on our website based on stock levels that we receive either from our own or the manufacturers warehouse. Stock levels can change quickly. Even though we indicated In stock on our site, it doesn't mean that the product is actually in stock. By the time of order placement, the item may be sold.
• Please do not schedule an electrician based on stock levels and delivery time indicated on our site. Only when the item arrives, the electrician should be scheduled.

Tariff

• We are responsible for 20% of any tariffs and customs fee. If you are not sure about it, please contact us at [email protected]

Compensation for late delivery

• If the goods are not delivered on time, we very much regret your delayed receipt of the goods and we will provide you with 10% of the order price of the delayed compensation of the goods. We will do our best to ensure that the goods arrive on time.

Regarding potential delivery delay due to the impact of COVID -19.

• Due to the impact of the epidemic, the speed of logistics and transportation has slowed down, and there will be delay in transport. We will do our best to process orders and deliver goods for you in the fastest and best way.
• If you have any questions about the shipping policy, please contact us at [email protected]

Q&A

How soon can I get my order?

• You can check the date you placed your order and refer to the relevant shipping time information.
• You can also track your order. For details, please see “How to track my order?”.
• Generally, your order will be delivered within two months (depending on your shipping address and the product you take). If not, contact our customer service team at [email protected] for updates.

How to track my order?

• You will receive an e-mail containing a tracking number once your order shipped.
• Click this link https://www.17track.net/en and then enter the tracking number.
• You can also contact our customer service team [email protected] for the latest logistics information.

How can I choose Fastest Shipping (DHL or DPD) shipment?

• First, you need to confirm whether the item is in stock for Fastest Shipping (DHL or DPD). Please note that for the same product, its stock varies with different SKU. For details, please refer to the product page.
• Please click “Fast Shipping” on the checkout page and then pay the shipping fee (10 € per piece). Please note that for some products with a big size, the shipping fee may be: 30 € per piece.

Do you ship to my country?

• We ship to most countries. If you are not sure whether we ship to your country, contact us at [email protected]
• (Due to the current saddening events, we are unable to ship to Ukrainian. We apologize for any inconvenience and thank you for your understanding.)

Will I be responsible for customs duties? If so, how much do they cost?

• The possibility of tariffs may will exist only when the max side length of a parcel is more than 60cm. Generally, this possibility is around 5%.
• If you do, we will be responsible for 20% of this amount.
• In the most cases, the amount for customs duties: 0-20 € per piece.

Why the tracking information for my order hasn’t been updated for a while?

• Due to the global COVID-19 pandemic, the speed of logistics and transportation has slowed down, and there will be delay in transport. We will do our very best to process orders and deliver goods for you in the fastest and best way.